Refund policy
Refund Policy - STF Diamonds
All Sales Are Final. Fine jewelry is a significant investment, so we ask that you review your order carefully (item, size, metal, and shipping address) before completing your purchase. All sales are final, and no refunds or exchanges will be issued.
Damaged or Defective Items. The only exception is an item that arrives damaged or defective. If this happens, contact our customer service team immediately, within 48 hours of delivery, at info@stfdiamonds.com or 323-565-3434 with your order number and photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.
Custom, Engraved & Resized Items (including nameplates) are final sale once production begins.
Questions before you buy? We are happy to help. Reach us at info@stfdiamonds.com or 323-565-3434.
By placing an order with STF Diamonds, you agree to this policy.
